My family first met councillor Rob Ford when our own elected representative was unresponsive to our concerns. Mr. Ford visited our home and offered his assistance — with the blessing of the city’s integrity commissioner.

Years later, Mayor Ford, and his staff, continued to return our phone calls and provide support. We were, and are, truly appreciative.

In contrast, the new mayor and his staff have refused to offer any assistance — let alone return a phone call or respond to a letter — not even out of courtesy. Notwithstanding all else, the choice is simple. May he rest in peace.

How many issues can a family have that they have to continuously work with City Hall that have merit? Jeff Green, you have issues.