So who is to blame if an airline that’s comfortable and treats passengers well fails, while a carrier that annoys and nickel-and-dimes customers at every turn is a run-away success? We all are.

#THISTHISTHIS http://business.time.com/2012/10/25/why-an-airline-that-travelers-love-is-failing/?ftcamp=crm/email/20121031/nbe/AlphavilleHongKong/product#prclt-fOXHm21v