Starting immediately, we will be upping the activation count to a 5 by 5 plan. We will be raising the maximum amount of computers a user can have BioShock installed on simultaneously from 2 to 5, and allowing a user to reinstall BioShock on each of those computers from 3 times to 5 times
Oh, something is wrong with your install? Reinstall. Hmm, still not working, reinstall.
Have these people even seen the inside of a software support center?
Reinstall is step 2 in the four-step customer blow-off plan for bad techs.
For those at home, the four-step plan is this:
1. Did you reboot? Will that take a long time? Go ahead and call back if that doesn’t help!
2. Did you reinstall? That will take a long time! Go ahead and call back if that doesn’t help!
3. Did you install Patch X+1, [where x is the version the customer has and +1 is a cosmetic update]? The download will take a long time. Go ahead and call back if that doesn’t help!
4. I’m sorry, I don’t support that operating system, let me direct you to the correct agents, thanks for calling!
At least twice in any long-term support issue, a customer is going to be forced to reinstall. If they have done so on their own they are already buttressing against these imaginary limits.
Let customers who have physical media or downloaded “unlocked” media reinstall as they want, if you are trying to lock stuff down to prevent piracy, REWARD paying customers with content that is only available through online activation of keys, make the enhanced content online only and activated only through an SSL encrypted keying system.
Ta Daaaa!
Revenue stream saved
Getting your iTunes Playlists into the Zune 2.0 Software
Published by NiteMayr on November 22, 2007I upgraded to the Zune 2.0 software, which promptly killed all the useful playlists I had set up for playing in my Xbox when I wanted to listen to music.
I used to just drag and drop my playlist contents into Media player 11, but since Zune streams mp4s and I have a buttload of them, I made the transition.
I upgraded to 2.0 and liked the new interface, but the lack of any sort of smart playlists leaves me using Itunes to make playlists and no obvious way to get them into Zune.
I have figured out the steps to make this happen:
If you do not save the file in the default location or simply wish a more manual method, save the playlist in m3u format and drag and drop the new m3u into a waiting playlist in the Zune Software.
Have fun with your new software!
Originally posted on nitemayr.vox.com