Yesterday we had a mini crisis along with a group project all at once.  An issue that affected whole groups of customers cropped up at the same time as an important group project: create an interview for someone who has never seen your business before.
On its face, creating an interview isn’t too hard; make up some relevant questions and weight them.  However, we need to gauge the skill level of our interviewees without asking them about our products (all 20 or so of them).  This wouldn’t be an issue if they were interviewing for a front-line position, but these people are interviewing for a senior position with no experience with the actual products.  Which makes the bar that much higher.

Oh well.  We’ll see how the whole thing comes down today.

EDIT: June 2008 — This Post marks the start of an interview process that ended when we hired Karl and Jeff